Welcome to The Purrrfect™ Shop FAQ page. We’re here to answer your questions & help you shop with confidence!
Shipping FAQs
🌍 Do you ship worldwide?
Yes, we ship to most countries around the world! Shipping rates and times may vary by location.
🕒 How long will my order take to arrive?
Most orders are processed within 2–5 business days.
Shipping typically takes 7–15 business days, depending on your location.
✉️ I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If it’s not there, contact us and we’ll resend it.
🚚 How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor your delivery, or you can check the status of your order directly on our website Track Your Order
🔁 What is your return/refund policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. Items must be unused and in original packaging.
How do I start a return?
Email us via our Contact page with your order number and reason for return.
⚠️ Please note: Items on sale are non-refundable
💳 What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other major payment methods for your convenience and security.
Product FAQs
🧾 Do you offer discounts or promo codes?
Yes! We regularly run sales and offer exclusive deals on TikTok and Instagram. Follow us to stay updated!
Instagram: @thepurrrfectshop
TikTok: @the.purrrfect.shop
🐾 Is the laser toy safe for cats?
Yes! The Purrrfect™ Paw Laser Toy uses a low-power, pet-safe laser. It’s safe for use during play sessions. Avoid shining it directly into your cat’s eyes.
✅ Are your products safe for pets?
Yes! All our products are carefully selected with your cat’s safety and comfort in mind.
📸 Does the Smart Feeder with Camera work remotely?
Yes! You can access the camera and control The Purrrfect™ Smart Feeder remotely using the free mobile app (available for iOS and Android). You can check in on your pet anytime, from anywhere.
🎥 Is the camera high quality?
Absolutely! The Purrrfect™ Smart Feeder features a 1080p HD camera with night vision, so you can monitor your pet clearly—day or night.
⏱️ Can I schedule automatic feedings?
Yes! With The Purrrfect™ Smart Feeder you can create a customized feeding schedule through the app, ensuring your pet is fed on time—even when you’re away.
Supporting Stray Cats FAQs
How do you support stray cats?
Your support helps us provide food, shelter, and medical care for stray cats locally and abroad.
A portion also goes towards supporting families in Gaza, and who are caring for their cats during this crisis.
Are you partnered with any charities?
Not officially. We personally direct the support to where it makes the most impact for cats and families in need.
Do you help cats locally as well?
Yes - we help stray and abandoned cats in Canada with food, bedding, and emergency vet care.
Still Have a Question?
❓ Still have a question?
No problem! Do not hesitate to reach out through our Contact Page and we’ll get back to you ASAP.